Refund policy
Last updated: July 21, 2026
Every Bielline dress is made to order for one specific body: yours. Nothing we sell sits on a shelf, and that shapes how refunds work. This policy is the formal version of our Fit Guarantee, which explains how it all works in practice, and it forms part of our Terms of Service.
1. Inspect your dress on arrival
Please look your dress over as soon as it arrives. If anything is wrong (a flaw, damage from transit, or measurements that do not match what you ordered), write to hello@bielline.com right away so we can put it right while everything is fresh.
2. Production errors: remake or full refund
If your dress arrives with a production error (measurements outside our stated tolerances, a construction flaw, or damage in transit), we make it right entirely at our cost. You choose:
- A remake of your dress, placed at the front of our production queue, or
- A full refund to your original payment method.
How to claim: email hello@bielline.com within 14 days of delivery with your order number and a photo of the issue. We confirm within one business day and tell you exactly what happens next. No forms to fill in. And because the error is ours, you keep the dress unless we ask otherwise: no return shipping, no labels to print, nothing to send back across an ocean.
3. Fit adjustments: the $30 tailoring credit
If your dress matches the measurements you ordered but the fit is not what you hoped, we contribute a $30 tailoring credit toward adjustments at a tailor of your choice: a dress made to your two sizes is almost always a small alteration away from perfect, and a local tailor can do in days what a cross-ocean return cannot. Email hello@bielline.com with your order number and we will arrange the credit.
4. Change-of-mind returns
Because each dress is cut and sewn for you and only you, we are unable to accept change-of-mind returns. Your dress was never on a shelf, and it won't go back to one. This applies to every Bielline dress: as made-to-order garments produced to your selected sizes, they fall under the standard exception for custom-made goods.
Please measure carefully before ordering: the Size Guide takes five minutes, and our fit team answers sizing questions at hello@bielline.com within one business day, before or after purchase.
5. Exchanges
We don't do shelf-swap exchanges, because there is no shelf: every dress is made from scratch. If your dress qualifies under section 2, a priority remake is our version of an exchange: a new dress, cut again to your measurements, at the front of the queue. For a different style or colour, place a new order; write to us first and we will advise on sizing so the second dress lands right.
6. Changed your mind right after ordering?
Write to hello@bielline.com immediately with your order number. If production has not begun, we will do everything we can to correct sizes or resolve the order. Once production has begun, orders cannot be changed or cancelled: your fabric has already been cut to your measurements.
7. Customers in the UK and EU
You may have heard of the 14-day "cooling-off" right for online purchases. Under UK and EU consumer law, that right does not apply to made-to-measure and personalised goods, which includes every Bielline dress, as each is produced to the sizes you specify. Your statutory rights regarding faulty goods are untouched: if a dress is defective or not as described, sections 1–2 apply, and nothing in this policy limits any remedy your local law guarantees you.
8. Refund processing
Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or card issuer may take additional time to post the credit. If more than 10 business days have passed since your refund was approved and nothing has arrived, write to hello@bielline.com and we will chase it with the processor.
9. Contact
Bielline is operated by Golden Knot LLC, 30 N Gould St Ste 45741, Sheridan, WY 82801, United States. Questions about this policy: hello@bielline.com. A person answers within one business day, Monday–Friday, 9am–5pm ET.