Returns & Exchanges
The Fit Guarantee
Every Bielline dress is made to order, for one specific body: yours. That changes what returns mean, and we'd rather be clear about it before you order than surprising after.
If we got it wrong
If your dress arrives with a production error (measurements outside our stated tolerances, a construction flaw, or damage), we make it right, entirely at our cost:
A remake of your dress, moved to the front of the production queue, or
A full refund, whichever you prefer.
Send a photo and your order number to hello@bielline.com within 14 days of delivery. No forms, no return shipping labels to hunt for, no debate.
If the measurements were off
If the dress matches the measurements you ordered but the fit isn't what you hoped, we contribute a $30 tailoring credit toward adjustments at a tailor of your choice. A dress made to your two sizes is almost always a small alteration away from perfect, and a local tailor can do in days what a cross-ocean return cannot.
What we can't accept
Because each dress is made for you and only you, we're unable to accept change-of-mind returns. Your dress was never on a shelf, and it won't go back to one.
This is exactly why we ask for five minutes with a measuring tape before you order, and why our fit team reads every email, before and after purchase.
Before you order
- Measure once, carefully; the Size Guide takes five minutes
- Between sizes or unsure? Write to us first. A fit note comes back within one business day
- Check your two sizes at checkout before confirming
We built this policy the same way we build dresses: deliberately. It keeps waste out of landfills, keeps our prices honest, and puts our effort where it belongs: into getting your dress right the first time.